Remote PC

ONE SENTENCE SUMMARY

How to access patient charts remotely.

BEST CASE SCENARIO IF WE ARE 100% CONFIDENT

Patient visits are smooth and coordinated, no matter which practice they visit.

WORST CASE SCENARIO IF SOME OF US ARE NOT

We make mistakes with patient care, treatment plans, or finances because we did not access their information properly. Patients get upset because customer service suffers.

We have to call the other practice to ask them to access patient info because we don't know how to get it ourselves.

WHAT DOES 100% CONFIDENT MEAN?

You know how to access patient info in any location. When you are working with a visiting patient, the doctor can see all of the info they need as easily as a "normal" patient.

HOW IT WORKS

Step 1: Assign each patient to ONE practice

Patients can only have an active chart in ONE practice at a time.

FD will assign each patient to be either Ancaster or Dundas as their home practice.

How do we decide which practice is their home? There is no black and white rule, but here are some guidelines:

1. Which practice did they visit first?

2. Which practice do they visit most often?

3. Which practice do they go to for their hygiene visits?

4. Which practice makes the most sense and is easiest for us?

If you come across a patient who you think would be easier to manage if they were assigned to a different practice, let FD know and they can change it.

Step 2: Log in remotely

Double click the blue RemotePC icon on the desktop. It looks like this:

Choose the computer you want to access, and then click CONNECT.

Step 3: Use that computer normally

Chart notes

We only keep ONE set of chart notes for each appointment.

For example, if you are seeing a Dundas patient in the Ancaster office, you should not write your complete note in one chart and then copy and paste it into the other.

Instead, complete your note in that patient's HOME chart (Dundas in this example), and then in their VISITING chart (Ancaster in this example), write a short note like this:

46 endo/core/crown prep today, Dundas patient, see Dundas chart notes

Posting treatment

Treatment must be posted under the patient's home practice.

(NEED TO CLARIFY - ARE WE POSTING ANY CODES IN THE VISITING PRACTICE?)

Taking payments

Payment must be processed at the patient's home practice.

If the patient is paying by credit card, record their cc number and then send it to the patient's home practice to be processed. The home practice should then email the patient a copy of the receipt.

If the patient is paying by debit.... what do we do?

WHAT CAN GO WRONG

The computer you want to access is offline and not accessible

If the computer is offline, its name will be greyed out on RemotePC and you will not be given the option to click CONNECT.

To fix this, first call the other practice and ask them to make sure the computer is turned on.

Second, make sure RemotePC is enabled. Here's how:

Click the RemotePC icon on the bottom right menu on the desktop. The icon looks like this:

Sometimes the icon is hidden, so you have to click on SHOW HIDDEN ICONS like this:

Right click on the RemotePC icon, and then click on ENABLE REMOTEPC like this:

If you try the above steps and the computer is still showing OFFLINE, then ask someone at that office to reboot the computer.

You are trying to connect but you get stuck on the spinning WAITING icon

Use Control-Alt-Delete to force the RemotePC program to close, and then re-open it and try again.

You are logged in and your mouse starts to move by itself

If it feels like you are fighting someone else for control of the mouse and keyboard... you probably are. This sometimes happens when 2 people log in to the same computer at the same time.

If what you are working on is not urgent, let the other user finish what they are doing and then continue your work when they log out.

If what you are working on is urgent, keep fighting for the mouse and the other use will figure it out and log out.

The computer is really slow

This sometimes happens if the wifi or internet is slow. Unfortunately there's really nothing you can do. If this is a consistent problem, we have to fix something behind the scenes.

The internet goes down

RemotePC does not work without internet access. If the internet is down and you need something urgently, call or Slack the other practice and ask them to use their cell phones to screenshot what you need.