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Implant Consults
This is the initial implant consult. It can be done entirely by the dental assistant or treatment coordinator, and should take about 15...

Michael Ling
Sep 15, 20228 min read


How to present finances for COMPLEX cases
ONE SENTENCE SUMMARY How we present finances for complex cases like implants and full arches. These treatment plans include extra items...

Michael Ling
Jul 5, 202214 min read
Answering Questions about Insurance Coverage and Predeterminations
Why don't we like to send predeterminations? It trains our patients to be insurance dependent It makes us responsible for getting...

Michael Ling
Jul 2, 20224 min read


How to present finances for SIMPLE cases
ONE SENTENCE SUMMARY Helping patients get the treatment they want by presenting clear finances and payment options. BEST CASE SCENARIO IF...

Michael Ling
Jul 1, 202211 min read


Care Call List
ONE SENTENCE SUMMARY Adding patients to the care call list so we can check on them after their appointments. BEST CASE SCENARIO IF WE ARE...

Michael Ling
Apr 20, 20222 min read


Smiling Dental FAQ
ONE SENTENCE SUMMARY FAQ that we want each staff member to be able to confidently answer. BEST CASE SCENARIO IF WE ARE 100% CONFIDENT Any...
staceymcintosh848
Apr 13, 20226 min read
Talking to patients about fluoride varnish
ONE SENTENCE SUMMARY How to talk to patients about fluoride varnish BEST CASE SCENARIO IF WE ARE 100% CONFIDENT Patients get the care...

Michael Ling
Mar 24, 20223 min read
Seating and dismissing patients
ONE SENTENCE SUMMARY How and when to seat patients, what to say to them, and how to introduce the doctor BEST CASE SCENARIO IF WE ARE...

Michael Ling
Mar 23, 20224 min read


Remote PC
ONE SENTENCE SUMMARY How to access patient charts remotely. BEST CASE SCENARIO IF WE ARE 100% CONFIDENT Patient visits are smooth and...

Michael Ling
Mar 23, 20223 min read
Solutions We Offer - Dental Anxiety
ONE SENTENCE SUMMARY: Patient screening and frequently asked questions for patients who are nervous about their visits. BEST CASE...

Michael Ling
Mar 23, 20223 min read


Documenting Treatment Plans and FA in OD
ONE SENTENCE SUMMARY Everything you need to know about how to enter treatment plans and FA's in the patient’s chart so that you set the...

Michael Ling
Feb 2, 20225 min read
How To Use The Anchoring Principle
ONE SENTENCE SUMMARY Using the principle of anchoring to communicate more clearly with patients about their treatment options, and to...

Michael Ling
Dec 29, 20218 min read


How to create new training modules
We use a program called Wix to manage our smilingdentallearninglibrary.ca website. Each training module is actually a blog page on the...

Michael Ling
Dec 22, 20212 min read


Solutions We Offer - "My Mouth Is A Mess!"
ONE SENTENCE SUMMARY: Patient screening and frequently asked questions for patients who have multiple broken, worn down, discoloured, or...

Michael Ling
Dec 15, 20214 min read


Solutions We Offer - "I Need to Replace 1 or 2 Teeth"
ONE SENTENCE SUMMARY: Patient screening and frequently asked questions for patients who are missing 1 or 2 teeth BEST CASE SCENARIO IF WE...

Michael Ling
Dec 13, 20213 min read


Hiring the Best
ONE SENTENCE SUMMARY Our hiring process - why and how. BEST CASE SCENARIO IF WE ARE ALL 100% CONFIDENT Every time we hire our team gets...

Michael Ling
Dec 11, 202116 min read


Solutions We Offer - "I Hate My Dentures"
ONE SENTENCE SUMMARY: Patient screening and frequently asked questions for patients who hate their dentures BEST CASE SCENARIO IF WE ARE...

Michael Ling
Nov 28, 20213 min read


Implant Bits and Bites
ONE SENTENCE SUMMARY: How to identify, sort, and stock the implant parts and supplies BEST CASE SCENARIO IF WE ARE ALL 100% CONFIDENT:...

Michael Ling
Nov 25, 20216 min read


New Patients Booked in Hygiene - Why and How?
When new patients are booked in the doctor column, it's pretty straightforward: Assistant does the records and intro Doctor comes in to...

Michael Ling
Jun 2, 20211 min read


How to take a CBCT and what to do after
3 things: Setting up the xray software to take CBCT How to get the image into Google Drive How to send the image to the radiologist for a...

Michael Ling
May 21, 20211 min read
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