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Smile Consults, Big Cases, & What to do AFTER! (Part 1 - Documenting)
ONE SENTENCE SUMMARY The most important part of Smile Consults for the Doctor is the BEFORE and DURING... but what about the AFTER? The...
Rachel SJ
Nov 29, 20224 min read
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Handling Short Notice Cancellations & No Shows
ONE SENTENCE SUMMARY Responding uniformly to patients that NS or cancel same day to ensure the proper message is being delivered with...
staceymcintosh848
Oct 26, 20227 min read
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Handling Implant NP Calls
*This process is very similar to handling general NP calls, with some minor differences in how we handle price shoppers. 10 steps of the...

Michael Ling
Sep 28, 202210 min read
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Implant Consults
This is the initial implant consult. It can be done entirely by the dental assistant or treatment coordinator, and should take about 15...

Michael Ling
Sep 15, 20228 min read
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Patient Communication in the Clinic
ONE SENTENCE SUMMARY How to answer the questions we frequently get from patients in the clinic Doc intro FD transfer "Does my insurance...

Michael Ling
Aug 16, 202211 min read
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How to present finances for COMPLEX cases
ONE SENTENCE SUMMARY How we present finances for complex cases like implants and full arches. These treatment plans include extra items...

Michael Ling
Jul 5, 202214 min read
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Answering Questions about Insurance Coverage and Predeterminations
Why don't we like to send predeterminations? It trains our patients to be insurance dependent It makes us responsible for getting...

Michael Ling
Jul 2, 20224 min read
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How to present finances for SIMPLE cases
ONE SENTENCE SUMMARY Helping patients get the treatment they want by presenting clear finances and payment options. BEST CASE SCENARIO IF...

Michael Ling
Jul 1, 202211 min read
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Implant Lead Follow Up
A "lead" is someone who filled out a contact form, or downloaded an implant e-book, but they haven't become an actual patient yet.

Michael Ling
May 24, 20222 min read
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Care Call List
ONE SENTENCE SUMMARY Adding patients to the care call list so we can check on them after their appointments. BEST CASE SCENARIO IF WE ARE...

Michael Ling
Apr 20, 20222 min read
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Smiling Dental FAQ
ONE SENTENCE SUMMARY FAQ that we want each staff member to be able to confidently answer. BEST CASE SCENARIO IF WE ARE 100% CONFIDENT Any...
staceymcintosh848
Apr 13, 20226 min read
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When a New Patient calls...
ONE SENTENCE SUMMARY Details every new patient should be aware of when booking their first appointment to help set their expectations...
staceymcintosh848
Apr 10, 202214 min read
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Hygiene Reappointment
ONE SENTENCE SUMMARY Making sure patients who are in for their hygiene visits leave with their next hygiene visit scheduled BEST CASE...

Michael Ling
Apr 3, 20222 min read
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Hygiene Patient Communication Practice Scenarios
*** We are not in the business of trying to convince people to do something they don't want or to care about something they don't. If...

Michael Ling
Mar 30, 20222 min read
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Hygiene Appointment & Recall Frequency
ONE SENTENCE SUMMARY How to determine what the proper hygiene appointment frequency and recall frequency is for our patients. BEST CASE...
staceymcintosh848
Mar 29, 20224 min read
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Talking to patients about fluoride varnish
ONE SENTENCE SUMMARY How to talk to patients about fluoride varnish BEST CASE SCENARIO IF WE ARE 100% CONFIDENT Patients get the care...

Michael Ling
Mar 24, 20223 min read
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Seating and dismissing patients
ONE SENTENCE SUMMARY How and when to seat patients, what to say to them, and how to introduce the doctor BEST CASE SCENARIO IF WE ARE...

Michael Ling
Mar 23, 20224 min read
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Remote PC
ONE SENTENCE SUMMARY How to access patient charts remotely. BEST CASE SCENARIO IF WE ARE 100% CONFIDENT Patient visits are smooth and...

Michael Ling
Mar 23, 20223 min read
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Solutions We Offer - Dental Anxiety
ONE SENTENCE SUMMARY: Patient screening and frequently asked questions for patients who are nervous about their visits. BEST CASE...

Michael Ling
Mar 23, 20223 min read
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The Ask - Google Reviews!
The quality and quantity of google reviews we receive will help Smiling Dental grow and stand out from every other dental office out...
staceymcintosh848
Feb 24, 20223 min read
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