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Smile Consults, Big Cases, & What to do AFTER! (Part 1 - Documenting)
ONE SENTENCE SUMMARY The most important part of Smile Consults for the Doctor is the BEFORE and DURING... but what about the AFTER? The...
Rachel SJ
Nov 29, 20224 min read
Handling Implant NP Calls
*This process is very similar to handling general NP calls, with some minor differences in how we handle price shoppers. 10 steps of the...

Michael Ling
Sep 28, 202210 min read
Implant Consults
This is the initial implant consult. It can be done entirely by the dental assistant or treatment coordinator, and should take about 15...

Michael Ling
Sep 15, 20228 min read


Patient Communication in the Clinic
ONE SENTENCE SUMMARY How to answer the questions we frequently get from patients in the clinic Doc intro FD transfer "Does my insurance...

Michael Ling
Aug 16, 202211 min read


How to present finances for COMPLEX cases
ONE SENTENCE SUMMARY How we present finances for complex cases like implants and full arches. These treatment plans include extra items...

Michael Ling
Jul 5, 202214 min read
Answering Questions about Insurance Coverage and Predeterminations
Why don't we like to send predeterminations? It trains our patients to be insurance dependent It makes us responsible for getting...

Michael Ling
Jul 2, 20224 min read


How to present finances for SIMPLE cases
ONE SENTENCE SUMMARY Helping patients get the treatment they want by presenting clear finances and payment options. BEST CASE SCENARIO IF...

Michael Ling
Jul 1, 202211 min read


Care Call List
ONE SENTENCE SUMMARY Adding patients to the care call list so we can check on them after their appointments. BEST CASE SCENARIO IF WE ARE...

Michael Ling
Apr 20, 20222 min read


Smiling Dental FAQ
ONE SENTENCE SUMMARY FAQ that we want each staff member to be able to confidently answer. BEST CASE SCENARIO IF WE ARE 100% CONFIDENT Any...
staceymcintosh848
Apr 13, 20226 min read
Hygiene Reappointment
ONE SENTENCE SUMMARY Making sure patients who are in for their hygiene visits leave with their next hygiene visit scheduled BEST CASE...

Michael Ling
Apr 3, 20222 min read


Hygiene Appointment & Recall Frequency
ONE SENTENCE SUMMARY How to determine what the proper hygiene appointment frequency and recall frequency is for our patients. BEST CASE...
staceymcintosh848
Mar 29, 20224 min read
Talking to patients about fluoride varnish
ONE SENTENCE SUMMARY How to talk to patients about fluoride varnish BEST CASE SCENARIO IF WE ARE 100% CONFIDENT Patients get the care...

Michael Ling
Mar 24, 20223 min read
Seating and dismissing patients
ONE SENTENCE SUMMARY How and when to seat patients, what to say to them, and how to introduce the doctor BEST CASE SCENARIO IF WE ARE...

Michael Ling
Mar 23, 20224 min read


Remote PC
ONE SENTENCE SUMMARY How to access patient charts remotely. BEST CASE SCENARIO IF WE ARE 100% CONFIDENT Patient visits are smooth and...

Michael Ling
Mar 23, 20223 min read
Solutions We Offer - Dental Anxiety
ONE SENTENCE SUMMARY: Patient screening and frequently asked questions for patients who are nervous about their visits. BEST CASE...

Michael Ling
Mar 23, 20223 min read


Documenting Treatment Plans and FA in OD
ONE SENTENCE SUMMARY Everything you need to know about how to enter treatment plans and FA's in the patient’s chart so that you set the...

Michael Ling
Feb 2, 20225 min read
How To Use The Anchoring Principle
ONE SENTENCE SUMMARY Using the principle of anchoring to communicate more clearly with patients about their treatment options, and to...

Michael Ling
Dec 29, 20218 min read


How to create new training modules
We use a program called Wix to manage our smilingdentallearninglibrary.ca website. Each training module is actually a blog page on the...

Michael Ling
Dec 22, 20212 min read


Solutions We Offer - "My Mouth Is A Mess!"
ONE SENTENCE SUMMARY: Patient screening and frequently asked questions for patients who have multiple broken, worn down, discoloured, or...

Michael Ling
Dec 15, 20214 min read


Solutions We Offer - "I Need to Replace 1 or 2 Teeth"
ONE SENTENCE SUMMARY: Patient screening and frequently asked questions for patients who are missing 1 or 2 teeth BEST CASE SCENARIO IF WE...

Michael Ling
Dec 13, 20213 min read
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