FRONT OFFICE

ONE SENTENCE SUMMARY The most important part of Smile Consults for the Doctor is the BEFORE and DURING... but what about the AFTER? The...

ONE SENTENCE SUMMARY Responding uniformly to patients that NS or cancel same day to ensure the proper message is being delivered with...

*This process is very similar to handling general NP calls, with some minor differences in how we handle price shoppers. 10 steps of the...

This is the initial implant consult. It can be done entirely by the dental assistant or treatment coordinator, and should take about 15...

ONE SENTENCE SUMMARY How to answer the questions we frequently get from patients in the clinic Doc intro FD transfer "Does my insurance...

ONE SENTENCE SUMMARY How we present finances for complex cases like implants and full arches. These treatment plans include extra items...

Why don't we like to send predeterminations? It trains our patients to be insurance dependent It makes us responsible for getting...

ONE SENTENCE SUMMARY Helping patients get the treatment they want by presenting clear finances and payment options. BEST CASE SCENARIO IF...

A "lead" is someone who filled out a contact form, or downloaded an implant e-book, but they haven't become an actual patient yet.

ONE SENTENCE SUMMARY Adding patients to the care call list so we can check on them after their appointments. BEST CASE SCENARIO IF WE ARE...

ONE SENTENCE SUMMARY FAQ that we want each staff member to be able to confidently answer. BEST CASE SCENARIO IF WE ARE 100% CONFIDENT Any...

ONE SENTENCE SUMMARY Details every new patient should be aware of when booking their first appointment to help set their expectations...

ONE SENTENCE SUMMARY Making sure patients who are in for their hygiene visits leave with their next hygiene visit scheduled BEST CASE...

ONE SENTENCE SUMMARY How to talk to patients about fluoride varnish BEST CASE SCENARIO IF WE ARE 100% CONFIDENT Patients get the care...

ONE SENTENCE SUMMARY How and when to seat patients, what to say to them, and how to introduce the doctor BEST CASE SCENARIO IF WE ARE...

ONE SENTENCE SUMMARY How to access patient charts remotely. BEST CASE SCENARIO IF WE ARE 100% CONFIDENT Patient visits are smooth and...

ONE SENTENCE SUMMARY: Patient screening and frequently asked questions for patients who are nervous about their visits. BEST CASE...

The quality and quantity of google reviews we receive will help Smiling Dental grow and stand out from every other dental office out...

ONE SENTENCE SUMMARY Everything you need to know about how to enter treatment plans and FA's in the patient’s chart so that you set the...

One Sentence Summary: Doing the little things every day to make sure tomorrow and the next week are ideal with persistent and consistent...

ONE SENTENCE SUMMARY Making sure our facility is always in 5-star condition BEST CASE SCENARIO IF WE ARE 100% CONFIDENT When patients...

ONE SENTENCE SUMMARY Using the principle of anchoring to communicate more clearly with patients about their treatment options, and to...

We use a program called Wix to manage our smilingdentallearninglibrary.ca website. Each training module is actually a blog page on the...

We use this mailing list to send newsletters to our patients. Addresses are pulled from Open Dental, but then the lists need to be tidied...

ONE SENTENCE SUMMARY: Patient screening and frequently asked questions for patients who have multiple broken, worn down, discoloured, or...

ONE SENTENCE SUMMARY: Patient screening and frequently asked questions for patients who are missing 1 or 2 teeth BEST CASE SCENARIO IF WE...

ONE SENTENCE SUMMARY Our hiring process - why and how. BEST CASE SCENARIO IF WE ARE ALL 100% CONFIDENT Every time we hire our team gets...

ONE SENTENCE SUMMARY: Patient screening and frequently asked questions for patients who hate their dentures BEST CASE SCENARIO IF WE ARE...

A well planned schedule = ease &. enjoyment! Understanding Doctor/Assistant Time One Doctor / One Assistant One Doctor / Two Assistants...

When new patients are booked in the doctor column, it's pretty straightforward: Assistant does the records and intro Doctor comes in to...

The schedule is in constant motion! Here you will learn how to: Reschedule a book appointment Unschedule (cancel) an booked appointment...

Sometimes we need to change the account guarantor (if a child was added to the account first, if the family wants statements printed...

Pop-ups come in extremely handy when something should be brought to our attention regarding the patient or family as soon as we enter...

There are many different options to add or edit patient information in OpenDental. Below are situation you may run into and way's to...

3 things: Setting up the xray software to take CBCT How to get the image into Google Drive How to send the image to the radiologist for a...

Once the doctor and patient agree on a treatment plan, it's time to finalize: How is the patient going to pay for treatment? When is the...