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Documenting Treatment Plans and FA in OD
ONE SENTENCE SUMMARY Everything you need to know about how to enter treatment plans and FA's in the patient’s chart so that you set the...

Michael Ling
Feb 2, 20225 min read


Active Schedule Management
One Sentence Summary: Doing the little things every day to make sure tomorrow and the next week are ideal with persistent and consistent...
staceymcintosh848
Jan 23, 20225 min read
5-Star Facility Management
ONE SENTENCE SUMMARY Making sure our facility is always in 5-star condition BEST CASE SCENARIO IF WE ARE 100% CONFIDENT When patients...

Michael Ling
Jan 14, 20222 min read
How To Use The Anchoring Principle
ONE SENTENCE SUMMARY Using the principle of anchoring to communicate more clearly with patients about their treatment options, and to...

Michael Ling
Dec 29, 20218 min read


How to create new training modules
We use a program called Wix to manage our smilingdentallearninglibrary.ca website. Each training module is actually a blog page on the...

Michael Ling
Dec 22, 20212 min read


Generating the newsletter mailing list
We use this mailing list to send newsletters to our patients. Addresses are pulled from Open Dental, but then the lists need to be tidied...

Michael Ling
Dec 20, 20211 min read


Solutions We Offer - "My Mouth Is A Mess!"
ONE SENTENCE SUMMARY: Patient screening and frequently asked questions for patients who have multiple broken, worn down, discoloured, or...

Michael Ling
Dec 15, 20214 min read


Solutions We Offer - "I Need to Replace 1 or 2 Teeth"
ONE SENTENCE SUMMARY: Patient screening and frequently asked questions for patients who are missing 1 or 2 teeth BEST CASE SCENARIO IF WE...

Michael Ling
Dec 13, 20213 min read


Hiring the Best
ONE SENTENCE SUMMARY Our hiring process - why and how. BEST CASE SCENARIO IF WE ARE ALL 100% CONFIDENT Every time we hire our team gets...

Michael Ling
Dec 11, 202116 min read


Solutions We Offer - "I Hate My Dentures"
ONE SENTENCE SUMMARY: Patient screening and frequently asked questions for patients who hate their dentures BEST CASE SCENARIO IF WE ARE...

Michael Ling
Nov 28, 20213 min read


Implant Bits and Bites
ONE SENTENCE SUMMARY: How to identify, sort, and stock the implant parts and supplies BEST CASE SCENARIO IF WE ARE ALL 100% CONFIDENT:...

Michael Ling
Nov 25, 20216 min read


How to Use NP Forms - Simple vs. Complex Cases
Completing NP forms helps the office (Doctors, assistants, hygienist, and front desk) understand in detail what was discussed and how we...
staceymcintosh848
Nov 9, 20211 min read


Efficiently Scheduled
A well planned schedule = ease &. enjoyment! Understanding Doctor/Assistant Time One Doctor / One Assistant One Doctor / Two Assistants...
staceymcintosh848
Sep 28, 20211 min read


Dundas - Unlocking and Alarm
NOTE: The codes for the lockbox and alarm system are not posted on this page for security reasons. Please ask someone for the current...

Michael Ling
Jun 2, 20211 min read


New Patients Booked in Hygiene - Why and How?
When new patients are booked in the doctor column, it's pretty straightforward: Assistant does the records and intro Doctor comes in to...

Michael Ling
Jun 2, 20211 min read


Creating a Planned Appointment and Scheduling Treatment
Creating planned appointments for our patients is ideal. This way it is easy for the front desk to see what needs to be done and what...
staceymcintosh848
Jun 1, 20211 min read


Lab Cases
It is important that we track lab cases in order to stay on top of appointments. This will help us see if we are ready and prepared for...
staceymcintosh848
Jun 1, 20211 min read


Operating Systems
At Smiling Dental we utilize 2 programs that integrate with one another. Open Dental is our main platform. Yapi is a secondary platform...
staceymcintosh848
Jun 1, 20211 min read


Treatment Planning
How to treatment plan: Basic restorative Crowns 1. Treatment Planning Basic Restorative 2. Treatment Planning Crowns
staceymcintosh848
Jun 1, 20211 min read


Referring a Patient to the Specialist
There are a couple of things that need to be completed when referring a patient to the specialist. It requires communication from the...
staceymcintosh848
Jun 1, 20211 min read
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